TERMS + CONDITIONS

Currency

All products are listed in AUD (Australian Dollars).

Intellectual Property

The materials displayed on this website, including all editorial materials, information, artworks, branding and graphics, are the property of Rachel Weaver and are protected by copyright and other intellectual property laws.

Returns Policy
  • Artworks are lovingly handmade and may contain small flaws such fingerprints or bubbles which add to their charm and character. They are created to the highest standard, but will not be "factory perfect".
  • We only refund items if they are defective or damaged in transit.
  • We do not offer change of mind returns, so please choose carefully.
  • Unfortunately, sale items can not be refunded.
  • If you experience any issues with your order, please email rachel@nightmaresandgummybears.com attaching clear photographs of the item, along with your name and proof of purchase within 3 days of delivery. If this time frame has lapsed, unfortunately a refund will not be possible.
  • If a refund is accepted, a shipping and handling fee will be taken out of the full refund to compensate for the shipping cost of being sent out to the purchasers location.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

SHIPPING

Postage + Packaging

Recycled packaging is used whenever possible. Every endeavor is taken to carefully package products to ensure they arrive in good condition at their destination. It should be noted that outer packaging can become damaged in transit. Unless the products contained therein are damaged, faulty or unusable, the products will not be eligible for return.

Delivery

All items sent out are registered for security. This means you will have to sign for the package to receive it which eliminates theft. Your order will not be left unattended. If you’re not home to sign for the package at time of delivery, it will be taken to your local post office for pick up and you will be left a collection notice with instructions. Nightmares + Gummy Bears are not responsible for any delay or hold ups within the postal service.

Insurance

All items are sent with insurance.

Duties & Taxes

You are responsible for any duties, taxes or such charges that may apply in your country. Please check for any such charges or taxes that are applicable to you.

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